Refund policy

Lipsly — Return & Refund Policy

At Lipsly, we want every woman to love their purchase. If something isn't right, we're here to help.

Return Window You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original condition, and in the original packaging.

How to Start a Return Returns must be approved before you ship anything back. Email us at lipsly@outlook.com with:

  • Your full name

  • Your order number

  • The reason for your return

Once approved, we'll send you the return instructions and address. Items sent back without prior approval can't be accepted.

Return Shipping All costs associated with returning an item are the customer's responsibility. This includes return postage, carrier fees, tracking, insurance, packaging, and any customs duties, taxes, or handling charges incurred on the return shipment. NookLight does not provide prepaid return labels and does not reimburse return shipping costs.

We strongly recommend using a trackable shipping service, as we cannot be held responsible for returns that are lost or damaged in transit. Original shipping charges are non-refundable.

The only exception is if your item arrived defective, damaged, or incorrect — in those cases, we cover the cost of resolving it. If your item arrives damaged or wrong, email us within 48 hours of delivery with photos so we can make it right quickly.

Refunds Once we receive and inspect your return, we'll notify you of approval. Approved refunds are issued to your original payment method within 10 business days, minus any original shipping charges. Depending on your bank or card provider, it may take a few extra days for the funds to appear. If it's been more than 15 business days since your return was approved and you haven't seen your refund, please reach out to us at lipsly@outlook.com.

Order Cancellations & Changes Need to cancel or change your order? Email us within 24 hours of purchase and we'll take care of it. After that window, your order may have already entered processing and can't be modified.

Non-Returnable Items The following can't be returned or refunded:

  • Sale or promotional items (final sale)

  • Gift cards

  • Any custom or personalized items

Damaged or Defective Items Your NookLight lantern is carefully packed, but if it arrives damaged or defective, contact us within 48 hours at lipsly@outlook.com with your order number and photos. We'll arrange a free replacement or full refund — no need to return the damaged item unless we ask.

Contact Us Questions about a return or refund? Email lipsly@outlook.com